Credit Control and Debt Collection Policy

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The objective of this policy is to:

• Focus on all outstanding debt as raised on the customer’s account.
• Provide for a uniform credit control, debt collection and indigent Policy throughout the Mangaung Municipality.
• Facilitate implementation of this Policy throughout the Mangaung Municipality.
• Promote a culture of good payment habits amongst Mangaung Municipality customers and instill a sense of responsibility towards the payment of municipal accounts and reduction of municipal debt.
• To ensure that the Council of Mangaung Municipality uses innovative, cost effective, efficient and appropriate methods to collect as much of the debt in the shortest possible time without any interference in the process.
• To ensure that Mangaung Municipality effectively and efficiently deal with defaulters in accordance with the terms and conditions of this Policy.

Click here to download the PDF for Credit Control and Debt Collection Policy